BigCommerce Review

BigCommerce - Online Store Solution

The best thing about BigCommerce is that they host your store for you. This is a very big deal!

I’ve had quite a few online stores in the past, and I can honestly tell you that there’s nothing worse than arranging hosting, uploading files, dealing with technical jargon (and garbage), ensuring that all is correct on the file and server side, having faith that your server is safe from hackers…

You know what, the list goes on and on. And really, all I want to do is start selling stuff!

BigCommerce takes care of all those things… And that’s the reason why I love it so damn much. There’s no fuss. You simply go through the set up guide, add your products and start selling.

There are a few other e-commerce providers that offer hosting as well, so here’s a few things below that separate BigCommerce from the rest:

Complete Creative Control

BigCommerce Creative Control

Instead of having to learn how to program in order to control the design of your site, you can now use a drag-and-drop feature that BigCommerce has.

So if you want to move certain elements around on the page – you simply need to click to move it around like in the image above. Trust me, this really does give BigCommerce a BIG advantage compared to competitors!

Selling on eBay and Facebook

Ebay and Facebook on BigCommerce

You can control all your eBay operations from the administration section of your BigCommerce store. This is a better way to sell items, manage invoices and shipping, check inventory and store design of your eBay store.

BigCommerce also creates a Product tab on your Facebook Fan Page where people can see all your listed products and click through to buy on your website

Search Engine Optimization

BigCommerce SEO

Getting ranked up in search engines like Google is very important for traffic which ultimately results in your success.

When building your web pages BigCommerce structures the page that best suits search engine optimization principles

Flexible Product Photo Display

SuperZoomPhotoZoom-bigcommerce

The way that the photos of your products look is very important to people who are interested in making a purchase. This feature enables you to present your products in a good looking way

 Plans and Pricing

I’m a big fan of the tiered pricing that BigCommerce offers. If I was starting a new E-Commerce store, I’d probably go for the Bronze or Silver plans, although if coming from another platform (like I’ve done on one occasion), than Gold, Platinum or Diamond are probably going to be more relevant.

BigCommerce Plans and Pricing

Whichever plan you decide to go on, you’ll get a 15 day trial during which you can use and test drive BigCommerce and see if it’s right for you. The best thing about it… you don’t need a credit card to sign up!

I find it frustrating when software companies leave all the best features for the more expensive pricing. Not with BigCommerce. All plans include ALL features!

Get Started

You know the best way to review BigCommerce is to try it out. You can do so for free and in about 5 minutes to set up everything. It’s not that hard, even for those that aren’t technical gurus! Click on the below image and sign up on the next page to get started.

BigCommerce Review - Sign up

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13 Responses to “BigCommerce Review”

  1. Carline Compau March 27, 2011 at 7:47 pm #

    Well that was a good read.

  2. katrina June 27, 2011 at 4:50 am #

    We used to work a lot with xcart and magento, but have now switched entirely to BigCommerce for our http://www.gazebosaustralia.com.au store.

    Admittedly x-cart and magento are more comprehensive solutions with more available add-ons, but if you only want a simple store that ‘just works’ then BigCommerce is the way to go.

    X-cart support team was good whenever we had problems, but being located in Russia they just seemed a bit, well, different in their customer service approach. If we had a support question they’d usually turn it into a quote for them to complete the work. This is not necessarily a bad thing, if you’re happy to pay for the support, but we never quite knew what sort of quality we’d get back.

    Magento is a very good product. It is a fully fledged ecommerce system capable of handling a huge volume of transactions and can do anything you really want. But it costs a lot for the Enterprise edition. I would have thought that some of the inclusions available only in the Enterprise version would have been included in the open source version, but not. Again, if you have the budget and are super serious about Magento then it’s a good platform to use. It’s robust.

    Only real complaints about Magento are that it could be a bit slow on the server. You need to really optimise your server and make it hum so that magento can run. I like BigCommerce because now we don’t need to worry about the server anymore. The BigCommerce guys take care of it.

    The other issue for us with Magento was making changes to the templates. They have 50 billion templates that need to be well known in order to make changes. It is complex, but also comprehensive. For a small online business we didn’t really need such a comprehensive solution.

    BigCommerce has been really fantastic for us. At this stage we’re still a relatively small undertaking with gross revenue of around $45k per month for our store, but we expect that BigCommerce will continue to grow as we grow.

    Anyway, I’d be happy to discuss more!

    • Ayden July 7, 2011 at 12:18 pm #

      Hi Katrina,

      Admittedly x-cart and magento are more comprehensive solutions with more available add-ons, but if you only want a simple store that ‘just works’ then BigCommerce is the way to go.

      I really couldn’t have said it better myself :)

      I’d love to chat about http://www.gazebosaustralia.com.au in more detail. If you’d like, we can get a feature post on this blog about it. If you’re interested please get in touch.

      Cheers!

  3. Paul August 6, 2011 at 2:43 am #

    Agreed it’s good for a simple store, but it has to be a REALLY simple store – say less than a few hundred products. Although you have the ability to customize product urls now – support has told us that there is NO way to customize them in bulk. So if you had thousands of products, you’d have to go in and manually change every single URL, because the URLs are automatically created from the Page Title in Big Commerce templates.

    • Jon Commerce December 12, 2011 at 11:57 am #

      No doubt this stuff gets really cumbersome. I do a lot with SEO, and problems like this happen to come up again and again. I have actually spent days and days re-writing URL’s and similar things in the past. Not on BigCommerce though.

      Good thing is that it only needs to be done once!

  4. Shala October 14, 2011 at 3:22 am #

    Hi Ayden,

    We’re thinking of moving our site to BigCommerce, but have found a lot of negative reviews on the internet. We have close to 2000 products and plan to keep growing. Do you know how well BigCommerce handles large amounts of inventory and larger amounts of transactions? Our current cart is failing and we’d like to move soon, but not to an equally bad cart. We also have custom URLs for all of our products. Will those custom URLs migrate with the rest of our store or will we have to make new URLs for every page? That wouldn’t be cool. Thanks for your time, Ayden!

    Regards,
    Shala

    • Jon Commerce December 12, 2011 at 12:08 pm #

      G’day Shala,

      A few comments above yours, Paul mentioned that he’s talked to BigCommerce support, who have said there’s no way to customise URLs in bulk. This is a manual process.

      In terms of whether it can handle large amounts of orders; there’s no doubt it can. check out some of the existing stores that are going through many transactions per day: http://www.lookatbigcommerce.com/32-of-the-best-bigcommerce-stores-oh-so-sexy/

  5. Darren November 26, 2011 at 5:54 pm #

    Hi, I feel great to make a professional looking website with Bigcommerce. Its so easy to build the most amazing looking website with Bigcommerce. I will be using their service with my other websites as well.

    • Jon Commerce December 12, 2011 at 12:01 pm #

      That’s brilliant Darren! Hope you enjoy using it. No better feeling than making that first e-commerce sale :)

  6. Donna December 17, 2011 at 7:15 pm #

    Just want to say that I am loving BigCommerce. I know there’s lots of bad wraps about it, but that’s just normal I guess. The people who are really enjoying it have better things to do than complain. That’s the reason why you don’t hear about them here. Great product.

  7. Manendra February 21, 2012 at 7:57 am #

    Nice review Jon. Even i recommend this software to many of the people who just want to start the ecommerce business as it is really easy to handle the products pages and no need of having any technical knowledge to maintain the site. So every one can manage their products and maintenance of the site just awesome.

  8. Chris May 18, 2012 at 5:44 am #

    We are looking to move from Volusion due to the constant downtime (DNS server errors). I have done some research and wanted to see what BigCommerce downtime percentage is.

    • Jon Commerce May 21, 2012 at 1:26 pm #

      Hi Chris,

      My E-commerce sites don’t have any downtime from DNS errors. In fact, I don’t have any downtime at all. It’s a surprise to hear that Volusion had been that unstable for you. I’m sure that’s not a problem they’re having across the board as thousands of people use it, and reliability would be a critical thing to get right. Hope the problem gets resolved when you make the move across to BigCommerce.

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